Under the immediate supervision of the Director of Technical Support, and in collaboration with the technical support team, research & development team and product sales team, the selected applicant will be responsible for providing technical support services to our customers.

Technical Support Agent

• Respond to technical questions from customers via telephone or e-mail, pertaining to the use of Distech Controls controllers and their control systems network management software.

• Diagnose and resolve problems remotely (on-line or phone).

• Update the customer database (CRM) and log internal notes following all customer email/phone.

• Ensure that customers receive necessary support to solve their problems in a timely fashion.

• Collaborate with product development by providing the perspective of the customer on the functionality of our products.

• Communicate suggestions for changes/modifications to the development group according to management procedures and policies in place.

• Keep up to date with new technologies and products in the field related to the Distech controls product line and industry.

• Actively contribute to the improvement of available tools and internal processes used by the support team.

• Occasionally, diagnose customer problems on-site.

   

Mandatory:

• University degree or College diploma (DEC), with relevant experience in technical support., HVAC or controls

• EC-NET Certification

• Minimum of 3 years of experience in:

• HVAC Systems

• EC-NET AX

• Electromechanical Building

• Instrumentation and Controls

• Process Control

• Relevant experience in the installation of building automation system.

• Programming and configuration of computer networks or IT systems.

• Experience and/or qualification in a related domain as a trainer.

• Bilingual

Assets:

• Knowledge of the EchelonÒ LonWorks, BacNetÒ, Modbus, EIB, or other control systems communication protocols.

• Knowledge of access control and lighting.

• Programming and computer network configuration

   

Mandatory:

• Structured and organized in his work

• Leadership and autonomy demonstrated

• Customer service Oriented

• Demonstrate excellent communication and interpersonal relationships

• Courtesy and positive attitude

• Desire to learn and take on new responsibilities

• Rigor and sense of observation

Particularity

• Work Schedule Day 8:00 a.m. to 5:00 p.m. (Flexibility is possible depending on co-workers)

• Valid passport for short trips

Assets:

• Ability to speak one of the following languages:

• Arabic
• Cantonese
• Dutch
• Indu
• Japanese
• Spanish 

An innovation leader in energy management solutions, Distech Controls provides unique building management technologies and services that optimize energy efficiency and comfort in buildings, all the while reducing operating costs.  We deliver innovative solutions for greener buildings through our passion for innovation, quality, customer satisfaction, and sustainability.  Distech Controls serves multiple market segments through its worldwide business divisions, service offices and a superior network of Authorized Partners. www.distech-controls.com

Why work for Distech Controls?

1. Dynamic workplace and fast growing international company
2. Competitive salary and extensive benefits, including annual performance bonus, group insurances and retirement program
3. 5 floating days and 3 weeks of vacation from year one
4. Continuous professional development program
5. Reward programs
6. Modern work environment designed for our employees including indoor and outdoor bistro areas, lounges, coffee stations and gym; situated near Quartier Dix 30
7. Selected as one of Canada’s Top Small and Medium Employers for 2014

If you want to work for a fast-growing international company in the energy industry, look no further: recrutement@distech-controls.com